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Electricity outages
Smell gas
Contact
Search

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

2015 Annual review for 2015 rates

Decision

Order G-107-15 FBC Annual Review for 2015 Rates Decision

Other filings

FBC Response to Workshop Undertakings
April 1, 2015 Workshop Presentation
April 1, 2015 Workshop Agenda

Application

FBC 2015 Annual Review of Rates Application

Responses to information requests

Response to BCUC IR No.1.4.3.2.1 Erratum
Response to BCUC IR No. 1
Response to BCOAPO IR No. 1
Response to BCSEA IR No. 1
Response to CEC IR No. 1
Response to COPE IR No. 1
Response to Mr. Gabana IR No. 1
Response to ICG IR No. 1

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

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Natural gas

Monday-Friday

7 a.m. to 8 p.m.

Electricity

Monday-Friday

7 a.m. to 7 p.m.

Media contact

1-855-322-6397
(24 hours)

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