If you have an open dispute against your gas marketer, and wish to submit supporting evidence for your dispute and/or respond to gas marketer evidence submitted against you, please follow the instructions below.
Important: FortisBC is not a party to your dispute against your gas marketer. We’ll ensure your supporting and/or rebuttal evidence is referred to the British Columbia Utilities Commission for mediation and adjudication.
Information required for all mailed or faxed evidence:
The following numbers must be clearly displayed on each page you submit—otherwise, we may not be able to attach them to your dispute:
- tracking number
- FortisBC account number
- point of delivery (POD) number
To find these numbers:
- If you logged a dispute online: refer to the confirmation email you received.
- If you logged a dispute over the phone: the customer service representative you spoke with should have provided you with these numbers at the end of your call.
- If you cannot find your tracking number, FortisBC account number and/or POD number: Call
1-888-224-2710 .
You can also get your account number and POD number from your most recent FortisBC bill:
Mailing address for supporting and/or rebuttal evidence
ATTENTION: FortisBC Customer Support
PO Box 48230
Bentall Centre Vancouver, B.C.
V7X 1N8
Fax number for supporting and/or rebuttal evidence
ATTENTION: FortisBC Customer Support RE: Dispute evidence for FortisBC account # [insert your account number here]
Fax number: 1-888-224-2720
Your evidence will be processed within two business days.