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Electricity outages
Smell gas
Contact
Search

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

2015 Annual review of 2016 rates

Decision

Order G-193-15 FEI Annual Review for 2016 Rates Decision

Other filings

FEI Reply Submission
FEI Response to Workshop Undertakings
Workshop Presentation
Workshop Agenda

Responses to information requests

FEI Response to BCUC IR No. 1
FEI Response to BCOAPO IR No. 1
FEI Response to BCSEA IR No. 1
FEI Response to CEC IR No. 1
FEI Response to COPE IR No. 1

Application

FEI Annual Review of 2016 Rates Application – Evidentiary Update
FEI Annual Review of 2016 Rates Application

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

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Natural gas

Monday-Friday

7 a.m. to 8 p.m.

Electricity

Monday-Friday

7 a.m. to 7 p.m.

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1-855-322-6397
(24 hours)

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