Accounts & billing

Find out how we set rates, how to read your natural gas or electricity bill and how to manage your account and payment options.

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The Government of B.C. has eliminated the consumer carbon tax.

Legislation has been passed to eliminate the B.C. consumer carbon tax as of April 1, 2025, which will help lower your gas bill. Learn more about these changes.

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Open, close or move your account

If you have natural gas or electricity service and just need to open an account, or if you’re moving or want to close your account, use our online tools to get the job done quickly.

Open, close or move your account

Paying your bill

Choose how to pay your bill and learn how to set up payment plans and paperless billing.

Payment options

Sign up for paperless billing

Natural gas bills

See a sample bill, learn about your natural gas use or why your bill may be higher than expected.

Understanding your natural gas bill

Electricity bills

See a sample bill, learn about your electricity use or why your bill may be higher than expected.

Understanding your electricity bill

 

Rates

Learn how we set rates for different types of natural gas and electricity customers and what your rate is.