Request or change your electricity service

We provide electricity service for the Southern Interior region of BC. Find out about installing, upgrading, moving or removing electricity service at your home or business.

Electricity services

Our online request form can be used to request or change your service and request service and temporary upgrades. Learn more about specific services below.

Amperage increase

If you need to increase the amperage of your electricity service, you can use our online service request form.

Electrical design process

If you need electricity services for a new construction project, major renovation, or amperage upgrade, we’ll work with you to develop an electrical design, source construction materials and manage construction. Get started and learn more about our electrical design process here.

New electricity installations and upgrades

If you’re planning a new construction project in an area that already has electricity service, or want to upgrade the existing service on a property, you can start your request by calling us at 1-866-436-7847 or completing an online request form.

Specifications for connection application for medium voltage equipment 

If you require a primary distribution service connection of 4kV to 35kV or a service larger than typically supplied by FortisBC with secondary metering, please refer to the FortisBC Specifications for Connection Application for Medium Voltage Equipment.

Electricity extensions

If building in an area that doesn’t yet have electricity service, such as a new sub-division, call us at 1-866-436-7847 to request an electricity extension.

Permit needed for electricity service installation

We can’t complete your service and energize without a permit (electrical affidavit) on site. Your electrician usually gets the necessary permit and leaves it on site. If there’s no permit on site when FortisBC employees arrive to install the electricity service, we have to charge a site visit fee of $246 to the person financially responsible for the project.

Electric tariff, service guides and specifications 

FortisBC’s Electric Tariff

Specification for installation of underground conduit systems

Service and Metering Guide
Learn the requirements and specifications for electricity service installation.

Other service changes

If you need us to move your meter or make other changes to your service that don’t require an amperage increase, please call us at 1-866-436-7847, Monday-Friday, 7 a.m. to 7 p.m.

Transferring or opening an electricity account

If you’re moving to a new address with an existing electricity service, you can transfer your existing FortisBC electricity account, or open a new one here.

Service and metering guide

Learn the requirements and specifications for electricity service installation.

Service and Metering Guide

We’re here to help

If you have questions, or if you’ve accidentally submitted incorrect information on your request form, please call us at 1-866-436-7847, Monday-Friday 7 a.m. to 7 p.m. and we’ll be happy to help you.