Safety & outages

Know what to do in the event of a gas leak, downed power line or power outage and learn about digging safely to avoid hitting buried utilities.

Emergencies and outages

Smell rotten eggs? It could be a gas leak.

If you smell an odour like rotten eggs or sulphur go outside and call FortisBC's emergency line.

1-800-663-9911 (24 hours) or 911.

Act fast

Electrical emergency?

If you see a downed power line stay at least 10 metres away and call us immediately. 

1-866-436-7847 (24 hours) or 911

Power outage? View outage map

Click or call before you dig

Find out where natural gas lines and other buried utilities are to prevent damages and costly repairs.

Digging safety for homeowners

Digging safety for contractors

Natural gas safety

What to do if you smell gas, how to maintain gas appliances and prevent carbon monoxide exposure.

Natural gas safety

Electricity safety

Stay safe around power lines and electricity facilities and know what to do in case of shock or downed wires.

Electricity safety

Preparing for emergencies

Plan ahead to stay safe during outages, emergencies or evacuations.

Preparing for emergencies

Give your meter room to work

Keep the area around your meter clear to ensure you, meter readers and emergency responders can reach it safely at all times.

Learn how with our safety tips