Safety & outages

Know what to do in the event of a gas leak, downed power line or power outage and learn about digging safely to avoid hitting buried utilities.

Emergencies and outages

Smell rotten eggs? It could be a gas leak.

If you smell an odour like rotten eggs or sulphur go outside and call FortisBC's emergency line.

1-800-663-9911 (24 hours) or 911.

Electrical emergency?

If you see a downed power line stay at least 10 metres away and call us immediately.

1-866-436-7847 (24 hours) or 911

Find out where natural gas lines and other buried utilities are to prevent damages and costly repairs.

What to do if you smell gas, how to maintain gas appliances and prevent carbon monoxide exposure.

Stay safe around power lines and electricity facilities and know what to do in case of shock or downed wires.

Plan ahead to stay safe during outages, emergencies or evacuations.

Keep the area around your meter clear to ensure you, meter readers and emergency responders can reach it safely at all times.