Is your electricity bill high?

If your electricity bill is higher than you expected, there’s a number of reasons why this may be. We’ll walk you through the various reasons here, but remember—we’re always here to help. Give us a call at 1-866-436-7847.

Rate changes

Some customers may also experience rate changes as we gradually return customers to single, flat rates. See how the return to a flat rate may affect your annual residential electricity costs.

Increased electricity use 

If you’ve used more electricity than usual in your home or business, it will cause your bill to go up. Here are some reasons why we use more energy. You can also read our blog with seven ways to help manage your energy bill.


When colder weather sets in, we usually turn up the thermostat and run our baseboard heating or electric fireplaces for longer periods. And when summer comes along, an air conditioner is key for comfort. Colder and warmer temperatures can mean higher bills, since it takes more electricity to heat or cool your home or building. That’s why you may see higher bills in April and September — these months typically follow periods of peak winter and summer temperatures.

Additional appliances

Increased electricity use can also happen if you’ve added portable heaters, air conditioners or other appliances like TVs to your home or business. 

Poor insulation

Older homes or buildings are usually less able to keep the heat in. Poor insulation in basements and crawl spaces, or improper window and door seals, can make it costly to heat. Find out about home renovation rebates and other ways we can help keep the heat in.


Guests staying over or more people living in your home can lead to the increased use of electricity since more people equals more hot water to take showers or do laundry.

We’re here to help

Did you know we work with our customers to help solve high bill problems year-round, not just in the winter months? If your bill is higher than expected, we’ll work with you to find a solution that may include payment arrangements. For example, we offer an Equal Payment Plan if you want to pay a fixed monthly payment and avoid those seasonal highs and lows. 

Call us: 1-866-436-7847, Monday-Friday, 7 a.m. to 7 p.m.