Taking care of someone else's account

We realize some customers may not be able to pay their bill due to age, illness or ability. If you help an elderly family member or dependent with their bill, we can help minimize the worry of a missed payment.

Getting authorization

We’ll need authorization from the account holder that you can talk to us about their account. And, we’ll need their permission to add your name and mailing address to the account, so all bills and correspondence will be mailed directly to you.

  • Natural gas accounts: call 1-888-224-2710, Monday-Friday, 7 a.m. to 8 p.m.
  • Electricity accounts: call 1-866-436-7847, Monday-Friday, 7 a.m. to 7 p.m.

Receiving bills by email

Paperless bills can help reduce clutter and ensure bills are received on time. Sign up for paperless billing online and have bills delivered as a PDF to a designated email address.

Automating payments

Talk to us about our Pre-authorized Payment Plan. It’s convenient, easy and free to sign up.

Bill payments are automatically withdrawn every month from a designated chequing account. Your payments will be on time, with no need to write cheques, pay postage or wait in lineups.

All BC banks, trust companies and credit unions participate in our plan.