Skip to main content

Electricity outages
Smell gas
Contact
Search
Log in

Account Online
My profile
My rebates
Log out

Review your billing information and energy usage, sign up for paperless billing, apply for rebates and more.

View your account online

Log in to your FortisBC account

User ID

Password

Remember me

Don't have an account? Register now
Can't log in? Recover your User ID or Password

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Community
Sustainability
About us

Account Online
My profile
My rebates
Log out

Account Online
My profile
My rebates

Account Online
My profile
My rebates
Log out

Electricity outages
Smell gas
Contact
Search

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

Stories

Stories

All categories

Alternative energy
Community
Customer service
Electricity
Energy efficiency
Environment
Indigenous relations
Natural gas
Safety

See stories about:

Alternative energy
Community
Customer service
Electricity
Energy efficiency
Environment
Indigenous relations
Natural gas
Safety

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

Search fortisbc.com

Popular search terms

account login
gas bill
electricity
renewable
public safety power shutoffs

Careers
Contact us
Privacy policy
Terms of use
Site map

Language Translation

FortisBC's website can be translated by using Google™ Translate. Google™ Translate may not be entirely compatible with some of the features of FortisBC's website, and some pages and items may not be translated, including but not limited to, online forms, plug-ins, image buttons, drop-down menus, graphics, photos, or portable document formats (PDFs).

The Google™ Translate tool is provided for informational purposes only. Google™ Translate is a third-party automated translator and may make mistakes or have inconsistencies. FortisBC assumes no responsibility for the accuracy of translations generated by Google™ Translate.

Language

FortisBC's website uses Google™ Translate.

Choose a language

Please select a language.

© 2025 FortisBC. All rights reserved.

Natural gas

Monday-Friday

7 a.m. to 8 p.m.

Electricity

Monday-Friday

7 a.m. to 7 p.m.

Media contact

1-855-322-6397
(24 hours)

FortisBC liquefied natural gas

FortisBC Alternative Energy Services

Talking Energy - FortisBC's projects

Our website uses cookies to help us create and deliver a more personalized experience for you. Read about the ways we use cookies and our commitment to protecting your privacy.