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        • Our gas utility
          • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
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          • Gas BCUC submissions
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              • Code of conduct and transfer pricing policy - Gas
                • FEI all-inclusive code of conduct and transfer pricing policy
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                • FEI Updated Code of Conduct and Transfer Pricing Policy
              • Commodity unbundling and Customer Choice applications
                • 2022 Customer Choice Annual General Meeting
                • 2021 Customer Choice Annual General Meeting
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                • 2012 Customer Choice annual report
                • 2010 Program summary
                • 2009 Program summary
                • 2008 Post implementation report and applications
                • 2006 CPCN application for commodity unbundling for residential customers
                • 2005 Post implementation review of the commercial unbundling program
                • 2004 Commodity unbundling and customer choice application
                • 2023 Customer Choice Annual General Meeting
              • FEI Conservation and Energy Management (C&EM)
                • 2021 Demand Side Management Expenditures Request for Budget Transfer 
                • 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
                • 2021-2022 DSM Updated Expenditures Plan
                • 2019-2022 DSM Expenditures Plan - FEI
                • FEI Annual Demand Side Management (DSM) Reports 
                • Energy efficiency and conservation program filings (2008)
                • NGV incentive review (2011)
                • 2023 DSM Expenditures Plan
                • 2024-27 DSM Expenditures Plan
              • CPCNs and Projects
                • Advanced Metering Infrastructure Project CPCN
                • Advanced Metering Infrastructure Radio-off Meter Option
                • Fraser River south arm crossing upgrade CPCN
                • Huntingdon station bypass CPCN
                • Inland Gas Upgrades CPCN
                • Kootenay River Crossing (Shoreacres) upgrade CPCN
                • Lochburn vacant land sale
                • FEI Lower Mainland IP system upgrade CPCN
                • FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
                • City of Coquitlam Reconsideration and Variance of Order G-80-19
                • Mt. Hayes LNG Storage Facility
                • Okanagan Capacity Upgrades CPCN
                  • Okanagan Capacity Mitigation Project CPCN
                • Pattullo Gas Line Replacement CPCN
                • SCP - IPC transactions
                • Technology and Information Systems
                  • 2015 FEI Remove data location restriction
                  • 2018 Application to Exempt Employee Information from 2015 Data Order
                  • Distribution mobile solution CPCN
                • Tilbury LNG
                  • Tilbury LNG Storage Expansion Project CPCN
                  • Tilbury property purchase CPCN
                • Transmission Integrity Management Capabilities (TIMC) Project
                  • Coastal Transmission System (CTS)
                  • Interior Transmission System
                • Vancouver low pressure system CPCN
                • Regional Gas Supply Diversity (RGSD)
                  • RGSD Development Account Application
                    • RGSD Development Account
                    • Progress Reports
                    • RGSD Cost Recovery Application
              • Customer care
                • FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment
                • Customer Care 2009 Application
                • Disposition of Prince George Customer Service Facility
              • Gas cost filings
              • Gas energy supply
                • Balancing gas charge reconsideration of order G-187-14
                • Balancing gas charge
                • Price risk management (PRM)
                  • 2011-2014 Price Risk Management (PRM) Plan
                  • 2014 Price Risk Management (PRM) Review Report
                  • 2015 Price Risk Management (PRM) Application
                  • 2017 Price Risk Management Annual Report
                  • 2017 Price Risk Management Plan
                • Transportation Service Report
                • Gas Supply Mitigation Incentive Program
                  • FEI GSMIP 2022-2025 Extension
                • Rate Schedule 30 Tariff Amendments
              • Natural gas for transportation (NGT)
                • Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
                • Application for rate treatment of expenditures under the GGRR and prudency review of incentives
                • Application for Revised/Renewal Rates for Langford CNG Station
                • BFI compressed natural gas (CNG) refueling station CPCN application
                • CNG and LNG service for vehicles
                • GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
                • Rate Schedule 46
                  • 2021 Rates
                  • 2020 Rates
                  • 2019 Commodity and Tariff Changes
                • Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
                • Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
                • Application for a CPCN to Expand the Annacis Island CNG Fueling Station
              • Operating Agreements
                • City of Armstrong Operating Agreement
                • FEI and City of Castlegar Application for an Operating Agreement
                • FEI Application for Approval of Operating Agreement with the City of Enderby
                • City of Kamloops Operating Agreement
                • FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
                • City of Nelson Operating Agreement
                • City of Prince George Operating Agreement
                • Town of Spallumcheen Operating Agreement
                • City of Surrey Operating Agreement
                • City of Trail Operating Agreement
                • City of Vernon Operating Agreement
                • City of Williams Lake Operating Agreement
                • City of Quesnel Operating Agreement
                • City of Penticton Operating Agreement
                • District of Summerland Operating Agreement
                • City of Merritt Operating Agreement
                • City of Salmon Arm Operating Agreement
                • FEI and City of West Kelowna Application for Approval of Terms for an Operating Agreement
              • Rate Design and Common Rates Applications
                • 2016 FEI rate design application
                • 2014 FEU common delivery rates methodology application
                • ​2013 FEU reconsideration and variance application of G-26-13
                • 2012 FEU common rates, amalgamation and rate design application
                • 2001 Terasen Gas rate design application
                • 1996 BC Gas rate design application
                • 1993 BC Gas rate design application phase B
                • 1991 BC Gas rate design application phase A
                • 2022 FEI and VIGJV Transportation Service Agreement 5-year Extension to November 1, 2027
                • 2023 FEI Cost of Service Allocation (COSA) Study and Revenue Rebalancing Application
              • Renewable Gas
                • 2010 Biomethane Program Application
                • 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
                • 2013 Third-party suppliers regulatory process
                • 2015 Biomethane Energy recovery charge (BERC) rate methodology application
                • 2015 Biomethane purchase agreement with City of Surrey
                • 2018 City of Vancouver Biogas Purchase Agreement
                • 2019 Tidal Energy Biomethane Purchase Agreement
                • 2020 Faromor CNG Corporation Biomethane Purchase Agreement
                • 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
                • 2020 REN International Corp. Biomethane Purchase Agreement
                • 2020 Dicklands Farms Biomethane Purchase Agreement
                • 2020 Bradam Canada Inc. Biomethane Purchase Agreement
                • 2020 Tidal Energy Biomethane Purchase Agreement
                • 2020 Lethbridge Biogas Biomethane Purchase Agreement
                • 2020 Quadrogen Biomethane Purchase Agreement
                • 2020 EPCOR Biomethane Purchase Agreement
                • 2020 Walker Biomethane Purchase Agreement
                • 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
                • 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
                • 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
                • 2021 Capital Regional District Biomethane Purchase Agreement
                • 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
                • 2021 Assai Biomethane Purchase Agreement
                • 2021 Net Zero Biomethane Purchase Agreement
                • 2021 Evergreen Biomethane Purchase Agreement
                • 2021 GrowTec Biomethane Purchase Agreement
                • 2021 Tidal Rockford Biomethane Purchase Agreement
                • 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
                • 2021 Delta Biomethane Purchase Agreement
                • 2022 Archaea Biomethane Purchase Agreement
                • 2022 Linden Biomethane Purchase Agreement
                • BCUC Inquiry into the Acquisition of Renewable Natural Gas by Public Utilities in BC
                • 2022 Rimrock Biomethane Purchase Agreement
                • 2022 Fraser Valley Biogas Biomethane Purchase Agreement
                • 2023 American Organics
                • 2022 Lacombe Biomethane Purchase Agreement
              • Resource plans for natural gas
                • 2022 Long Term Gas Resource Plan
                • 2017 Resource plan for natural gas
                • 2014 Resource plan for natural gas
                • 2010 Resource plan for natural gas
                • 2008 Resource plan for natural gas
                • 2006 Resource plan for natural gas
                • 2004 Resource plan for natural gas
              • ROE and capital structure application
                • 2024 Equity Issuance Cost Deferral Account and Recovery of Equity Issuance Costs
                • 2022 BCUC Generic Cost of Capital
                • 2015 ROE and capital structure application for 2016
                • 2012 ROE and BCUC generic cost of capital proceeding
                • 2009 ROE and capital structure application
                • 2005​ ROE and capital structure application
              • Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
                • 2021 Annual Review for 2022 Delivery Rates
                • 2020 Annual Review for 2020 and 2021 Delivery Rates
                • 2020-2024 Multi-Year Rate Plan (FEI and FBC)
                • 2018 Annual Review of 2019 Rates
                • 2017 Annual review of 2018 rates
                • 2016 Annual review of 2017 rates
                • 2016 Depreciation and net salvage rate changes
                • 2015 Annual review of 2016 rates
                • 2015 Annual review of 2015 rates
                • 2014-2018 Performance based rate plan
                • 2012-2013 Revenue requirements applications
                • 2010-2011 Revenue requirements application
                • 2008 Annual review of 2009 rates
                • 2007 Annual review of 2008 rates
                • 2006 Annual review of 2007 rates
                • 2005 Annual review of 2006 rates
                • 2004 Annual review of 2005 rates
                • 2004-2009 Performance based rate plan
                • 2003 Annual review of 2004 rates
                • 2022 Annual Review for 2023 Delivery Rates
                • 2023 Annual Review for 2024 Delivery Rates
                • 2025-2027 Rate Setting Framework (FEI and FBC)
              • System extension and customer connection policies
                • 2015 System extension application
                • 2007 System extension and customer connection policies
                • 2018 Application for Change to System Extension Fund Pilot Program
                • 2020 System extension application
            • Fort Nelson gas submissions
              • Fort Nelson gas cost filings
              • Fort Nelson revenue requirements
              • Muskwa River pipeline crossing CPCN application
              • 2016 rate design application
              • 2019-2020 Revenue Requirements Application
              • 2004 Revenue Requirements Application
              • 2008 Revenue Requirements Application
              • 2009 Revenue Requirements Application
              • 2010 Revenue Requirements Application
              • 2011 Revenue Requirements Application
              • 2014 Revenue Requirements Application
              • 2015-2016 Revenue Requirements Application
              • 2017-2018 Revenue Requirements Application
            • Revelstoke gas submissions
              • Revelstoke gas cost filings
              • Revelstoke Propane Portfolio Cost Amalgamation Application
        • Our electricity utility
          • FortisBC's Electric Tariff
          • Electric BCUC submissions
            • Capital expenditure and system development plan
              • 2011 Capital expenditure plan
              • 2009-2010 Capital expenditure plan
            • Certificate of public convenience and necessity applications
              • Advanced metering infrastructure (AMI)
                • 2012 Advanced metering infrastructure (AMI) project
                • 2007 Advanced metering infrastructure (AMI) Project
              • Benvoulin substation project
              • Cooper conductor replacement (CCR) project
              • Corra Linn spillgates replacement project
              • Distribution substation automation project
              • Grand Forks Terminal Station Reliability CPCN Project
              • Kootenay operations centre CPCN project
              • Naramata substation project
              • Okanagan transmission reinforcement project
              • Kelowna Bulk Transformer Addition CPCN Project
              • A.S. Mawdsley Terminal Station Project
              • Fruitvale Substation Project
            • Code of conduct and transfer pricing policy - Electric
              • 2009 Revision
            • FBC Conservation and Energy Management (C&EM)
              • 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
              • 2019-2022 DSM Expenditures Plan - FBC
              • 2018 Demand side management expenditures application
              • 2017 Demand side management expenditures application
              • 2015-2016 Demand side management expenditures application
              • FBC Annual Demand Side Management (DSM) Reports
              • 2023-2027 DSM Expenditures Plan
            • Electric vehicle charging stations
              • Deferral Account for Electric Vehicle Workplace and Fleet Charging Funding
              • Electric vehicle DCFC service rate application
              • Electric vehicle energy-based DCFC service rate application
              • Electric vehicle DCFC energy-based rate application
            • Electricity rates
            • Net metering tariff
              • 2017 Net metering tariff reconsideration application
              • 2016 Net metering tariff update application
              • 2009 Net metering tariff application
            • Rate design applications
              • 2017 rate design
              • 2009 Rate design
              • 2025 COSA and Revenue Rebalancing
            • Rate schedule 50 street lighting tariff
              • 2015 RS50 street lighting tariff application
              • 2017 RS50 street lighting tariff update application – type III
            • Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
              • 2011 Application
            • Resource plans for electricity
              • 2021 Long-Term Electric Resource Plan and Long-Term Demand-Side Management Plan
              • 2016 Long term electric resource plan
            • Revenue requirements applications
              • 2021 Annual Review for 2022 Rates
              • 2020 Annual Review for 2020 and 2021 Rates
              • 2018 Annual Review for 2019 Rates
              • 2017 Annual review for 2018 rates
              • 2016 Annual review for 2017 rates
              • 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
              • 2015 Annual review for 2016 rates
              • 2015 Annual review for 2015 rates
              • 2014-2018 Multi-year performance based ratemaking plan
              • 2012-2013 revenue requirements application and integrated system plan
              • 2011 Revenue requirement
              • 2010 Revenue requirements
              • 2022 Annual Review for 2023 Rates
              • 2023 Annual Review for 2024 Rates
            • Self-generation policy
              • Self-generation policy stage 1 application
              • Self-generation policy stage II application
            • Solar
              • Ellison community solar pilot project application
            • Rate Schedule 38 Large Commercial Interruptible Tariff Application
            • Princeton Office Properties Disposition Application
            • Public Safety Power Shutoff (PSPS) Policy
          • Electricity rate design
      • Safety and Environmental Policy
      • Natural gas and electricity system safety
        • Natural gas pipeline safety
        • Electricity system safety
        • How we prepare for emergencies
    • News & stories
      • Media centre
      • Stories
      • Current promotions
        • Upgrade your home and save big with our energy-efficiency rebates 
        • Discover easy tips to help you save energy and money
    • Facilities, operations and energy information
      • Gigajoules: how natural gas is measured
      • FortisBC Huntingdon Inc. (HIPCO) natural gas facilities
      • Electricity facilities and operations
    • Projects and planning
      • Working in your neighbourhood
        • How we do visual gas line inspections
      • Resource planning 
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          • Gas planning and engagement
        • Electricity resource planning
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      • Energy projects 
        • Current large-scale natural gas projects
          • Advanced gas meters
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            • Benefits and technology
            • Safety, security and privacy
            • AMI Schedule Map
        • Current electricity projects
          • Upper Bonnington Refurbishment Project
            • Upper Bonnington Refurbishment Project photo gallery
          • Call for power
      • Work with us: contractors and vendors
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Energy for a better B.C.

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Ready for wildfire season: the steps we take and how you can prepare

Learn about the steps we take to help protect against wildfires all year-round and what you can do to prepare for possible wildfires and outages.

Save energy: five steps to keep your appliances in top shape

Regular maintenance helps keep your gas furnace, boiler, fireplace or tankless water heater running safely and efficiently. Plus we’ve got rebates.

Give your meter room to work

Keep your gas meter easy to access and hazard-free this summer. Trim back plants and move stored items to help ensure it’s safe and accessible at all times.

Energy-savings tips

Increasing your home's energy efficiency doesn't have to be costly or complicated. Check out our low- and no-cost solutions.

Help us test new technologies, get incentives

We recruit customers for pilot programs to test the energy-saving potential of newer technology. Could you be eligible for our next program?

Get in-store rebates on energy-efficient products

Get instant rebates at participating retailers on select connected thermostats and other energy-efficient products.

Learn more

Renewable and lower carbon energy

We're investing in renewable and lower carbon energy to make a positive contribution towards B.C.'s climate action goals now and in the future.

Environmental protection

Our goal is to sustain and enhance the habitats we work in, with environmentally-responsible project planning.

Our Sustainability Report

We're supporting the transition to a lower carbon energy future. Our annual Sustainability Report tracks our progress.

Read the report

Connect your project to gas or electricity

Install, move or remove gas and/or electricity service at your building site, and learn about our incentives.

Standards and guidelines for connecting to gas

What you need to know before you apply for gas service, special installation considerations and safety information.

Get expert advice on building with gas

Ask our energy solutions managers about extending gas service to your area, building with gas and factoring in Renewable Natural Gas.

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Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

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Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

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Customer service hours
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Electricity

Phone
1-866-436-7847

Customer service hours
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Emergency number
1-866-436-7847 (24 hours)

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Natural gas
1-888-224-2710
Monday-Friday
7 a.m. to 8 p.m.

Electricity
1-866-436-7847
Monday-Friday
7 a.m. to 7 p.m.

 

Media contact
1-855-322-6397
(24 hours)

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