Electric heat pump water heater rebate – income qualified

Income-qualified customers who upgrade their electric water heating system to an electric heat pump water heater may be eligible for a $2,500 rebate on an eligible model. Providing income-qualified customers with enhanced rebates on high-efficiency upgrades is one of the ways we support all customers in their efforts to reduce energy consumption and greenhouse gas emissions.

Note: to qualify for this rebate your current water heater must be a standard electric storage tank model. If switching from another energy source you may be eligible for rebates through our partners at CleanBC.

Eligibility

1. You must be a residential FortisBC or municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro with only one active residential electricity account, upgrading the heating system at your primary residence.
2. Your combined annual household income (from all sources) must be below the maximum household income shown for your household size.  Proof of income is required.

   Household size	Maximum household income
   1 person	$48,900
   2 people	$60,900
   3 people	$74,800
   4 people	$90,800
   5 people	$103,000
   6 people	$116,100
   7 or more people	$129,300

3. The heat pump water heater must be replacing an existing standard electric storage tank model. Emergency replacements of broken electric storage tanks are not eligible. Replacing an existing heat pump water heater is not eligible.
4. The home must be a year-round primary residence that is at least 10 years old, no larger than 3,500 square feet and be one of the following: single-family; duplex; triplex; row home; townhouse or manufactured/mobile home on a permanent foundation.
5. All upgrades must be installed by a licensed contractor with a GST number and a valid B.C. business license for the trade applicable to the upgrade being installed (e.g. heat pump water heaters must be installed by a licensed heating and cooling contractor and/or plumber). Self-installations are not eligible.
6. Applications must be submitted within one year of the invoice date. Only one rebate per home, rebate cannot exceed the paid cost on the invoice.

Review all the terms and conditions.

Rebate details

Ask your contractor to help you find an eligible heat pump water heater.

How to apply

1. You may request a pre-qualification code to help the contractor installing your system know what rebates you're eligible for.
2. Review the terms and conditions.
3. Apply online within one year of the invoice date along with the following information:
   • your FortisBC electricity account number or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
   • your email
   • your proof of income
   • a scanned copy of your paid invoice showing the details of all work (see sample invoice) performed including:
     • purchase date
     • make and model number
     • installation permit number (if applicable)

Note: the rebate application link takes you to Account login. Once you’ve registered and/or logged in you can start your rebate application.

Start your rebate application

For tips on using the online rebate application, read our how-to guide.

How do I show proof of income?

Submit a copy of one of the following for each member of your household over 18 years of age.

• Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return. Black out all information except for your name, effective date and income (line 15000 on NOA).
• Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for My Self Serve.
• Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing.
• Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing.
• National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency.
• Other income: if applicable, provide documentation of foreign, rental and/or other income.
• Guaranteed Income Supplement (GIS): submit your GIS notice.

How to get your Notice of Assessment

• If you have your most current NOA, send us a copy with your application.
• If you do not have your NOA, use Canada Revenue Agency’s My Account service to view and print a copy of your information.
• You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 3:30 a.m. to 8 p.m. PST, or on Saturday from 4:30 a.m. to 5 p.m. PST.

Third-party offers and services 

Ecolighten Energy Solutions and It’s On Electric Consulting
As we work to continuously improve our programs, we’ll be asking a small percentage of applicants to provide access to their home to verify the installation and operation of their new heat pump. This work is being carried out by two of our third-party contractors, Ecolighten Energy Solutions and It’s On Electric Consulting.

The site visit may be conducted either in-person or virtually using an app such as FaceTime or Google Hangouts. Staff will always call or email in advance to book a site visit appointment with you. Their staff also carry photo ID badges identifying them as FortisBC contractors.

We’re here to help you save 

We have low- and no-cost energy savings tips as well as support with our income-qualified programs. If you have questions about any of our income-qualified rebates, call 1-855-909-2331 or email [email protected].