Window and door rebates – income qualified

Income-qualified customers who upgrade their windows and doors may be eligible for up to $7,500 in rebates on eligible models. Providing income-qualified customers with enhanced rebates on high-efficiency upgrades is one of the ways we support all customers in their efforts to reduce energy consumption and associated greenhouse gas emissions.

Eligibility

1. You must be:
   1. a residential FortisBC gas customer with only one active residential gas account and/or;
   2. a residential FortisBC municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro with only one active residential electricity account.
2. Your combined annual household income (from all sources) must be below the maximum household income shown for your household size.  Proof of income is required.

   Household size	Maximum household income
   1 person	$48,900
   2 people	$60,900
   3 people	$74,800
   4 people	$90,800
   5 people	$103,000
   6 people	$116,100
   7 or more people	$129,300

3. The home must be a year-round primary residence that is at least 10 years old, no larger than 3,500 square feet and be one of the following: single family home; duplex; triplex; row home; townhouse or manufactured/mobile home on a permanent foundation.
4. Applications must be submitted within one year of the invoice date.

Window and door specific requirements

5. All upgrades must be installed by a licensed contractor with a GST number and a valid C. business license for the trade applicable to the upgrade being installed. Self-installations are not eligible.
6. You must replace existing doors and/or windows (including the frames) on the exterior of your home with rebate eligible models. Each rough opening in which doors or windows are replaced counts as one door or window. A bay window, which may be made up of several individual window sections, counts as one window.
7. Skylights are not eligible for a rebate.
8. A home defined as "substantially reconstructed," by the Homeowner Protection Act (as per Regulatory Bulletin: Substantially Reconstructed Homes and the Home Owner Protection Act (No. 6) is not eligible. A substantially reconstructed home can include structural repairs, renovation where exterior walls and/or existing plumbing, electrical or gas lines are moved or it requires a New Home Registration Form under the Homeowner Protection Act.

Review all the terms and conditions.

Rebate details 

Ask your contractor to help you understand your home’s windows and doors.

How to apply

1. You may request a pre-qualification code to help the contractor installing your system know what rebates you're eligible for.
2. Review the terms and conditions.
3. Apply online within one year of the invoice date along with the following information:
   • your FortisBC natural gas and/or
   • your electricity account number, or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
   • your email
   • your proof of income
   • a scanned copy of your paid invoice showing the details of all work (see sample invoice) performed, including the purchase date, make, model and installation permit numbers (if applicable)

Invoices for door and window rebate applications must include:

• a description of the work completed, including the number of windows and/or doors installed (e.g. replacement of 10 single-pane windows)
• Copies of the window/door label(s). Examples of sample window and door labels can be found here.
• the U-factor rating from the manufacturer label of each window/door
• the window/door model number
• the reference number from Natural Resources Canada (NRCan) or Certified Products Directory (CPD) number provided by one of the following certifying bodies:
• Canadian Standards Association (CSA)
• Intertek Canada (Intertek)
• Labtest Certification (LC)
• QAI Laboratories (QAI)
• National Fenestration Ratings Council (NFRC)
• Keystone Certification (KC)
• Note: the rebate application link takes you to Account login. Once you’ve registered and/or logged in you can start your rebate application.

Start your rebate application

For tips on using the online rebate application, read our how-to guide.

How do I show proof of income?

Submit a copy of one of the following for each member of your household over 18 years of age.

• Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return. Black out all information except for your name, effective date and income (line 15000 on NOA).
• Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for  My Self Serve.
• Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing.
• Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing.
• National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency.
• Other income: if applicable, provide documentation of foreign, rental and/or other income.
• Guaranteed Income Supplement (GIS): submit your GIS notice.

How to get your Notice of Assessment

• If you have your most current NOA, send us a copy with your application.
• If you do not have your NOA, use Canada Revenue Agency’s My Account service to view and print a copy of your information.
• You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 3:30 a.m. to 8 p.m. PST, or on Saturday from 4:30 a.m. to 5 p.m. PST.

How to convert an imperial U-factor to a metric U-factor

Find out how to convert your windows U-factor from imperial to metric.

We’re here to help you save

We have low- and no-cost energy savings tips as well as support with our income-qualified programs. If you have questions about any of our income-qualified rebates, call 1-855-909-2331 or email [email protected].

¹Not eligible in the City of Vancouver