Window and door rebates

General eligibility

1. The home must have:
   • a residential FortisBC natural gas account and/or
   • a residential FortisBC or municipal electricity account of Grand Forks, Penticton, Summerland or Nelson Hydro
2. If the registered owner of the property where upgrades were made is not the utility account holder (e.g. landlord/tenant) the owner must have the account holder complete the Utility Account Holder Consent form.
3. The home must be a year-round primary residence at least 12 months old and be either a single-family, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible.
4. Applications must be submitted within six months of the paid invoice date.
5. Rebates cannot exceed the paid cost on the invoice.

View full program rebate requirements.

Window and door specific requirements

6. All upgrades must be installed by a licensed contractor with a GST number and a valid BC business license for the trade applicable to the upgrade being installed. Self-installations are not eligible.
7. You must replace existing doors and/or windows (including the frames) on the exterior of your home with rebate eligible models. Each rough opening in which doors or windows are replaced counts as one door and/or window. A bay window, which may be made up of several individual window sections, counts as one window.
8. Skylights are not eligible for a rebate.
9. A home defined as "substantially reconstructed," by the Homeowner Protection Act (as per Regulatory Bulletin: Substantially Reconstructed Homes and the Home Owner Protection Act (No. 6) is not eligible. A substantially reconstructed home can include structural repairs, renovation where exterior walls and/or existing plumbing, electrical or gas lines are moved or it requires a New Home Registration Form under the Homeowner Protection Act.

Review the terms and conditions

• for invoices dated on or after October 1, 2023
• for invoices dated before October 1, 2023

Rebate details

How to apply

1. Have your windows and/or doors installed by a contractor who is licensed in BC for window/door installations.
2. Apply online within six months of your invoice date with the following information:
   • your FortisBC natural gas and/or electricity account number, or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
   • your email
   • scanned copies of all paid invoices showing details of all work performed, including the purchase date, make, model and installation permit numbers (if applicable)
     
     Invoices for door and window rebate applications must include:
     • a description of the work completed, including the number of windows and/or doors installed (e.g. replacement of 10 single-pane windows)
     • the U-factor rating from the manufacturer label of each window/door
     • the window/door model number
     • the reference number from Natural Resources Canada (NRCan) or Certified Products Directory (CPD) number provided by one of the following certifying bodies:
       • Canadian Standards Association (CSA)
       • Intertek Canada (Intertek)
       • Labtest Certification (LC)
       • QAI Laboratories (QAI)
       • National Fenestration Ratings Council (NFRC)
       • Keystone Certification (KC)
     • See a sample invoice for doors and windows.
     • a photo of each installed product's label showing the U-Factor, certification body, and NRCan reference number or CPD number (See a sample label here.)
3. If you’re not the utility account holder (e.g. property is a rental), have the account holder complete the consent form.
4. Applications may take up to 90 days to process.

Note: the rebate application link below takes you to Account login. Once you've registered and/or logged in you can start your rebate application. Hint: we recommend using Google Chrome® for the best experience.

Start your rebate application

For more tips on using the online rebate application, read our how-to guide.

Third-party offers and services

IOE Consulting

As we work to continuously improve our programs, we will be asking a small percentage of applicants to provide access to their home to verify the installation of their new windows. This work is being carried out by IOE Consulting.

The site visit may be conducted either in-person or virtually using an app such as FaceTime or Google Hangouts. IOE staff will always call or email in advance to book a site visit appointment with you. Their staff also carry photo ID badges identifying them as FortisBC contractors.

Additional resources

A homeowner shares her story about Choosing rebate-eligible windows and doors.

Stay safe. Test your home for radon.

Radon is a naturally occurring, odourless gas in the soil that can enter your home through the foundation or plumbing. Exposure to radon is the leading cause of lung cancer among non-smokers. The only way to know if your home has a radon problem is to test. Learn more about the health risks of radon and home testing and mitigation.

Best practice guide for air sealing and insulation retrofits

Insulation must be installed in accordance with the BC Housing’s Best practice guide for air sealing and insulation retrofits.

How to convert an imperial U-factor to a metric U-factor

Find out how to convert your windows U-factor from imperial to metric.

We’re here to help

If you have questions, contact us online or call us:

Natural gas customers - 1-855-909-2329
Electricity customers - 1-855-909-2331

This program is funded in part, by the Province of British Columbia and the Government of Canada.