Skip to main content
  • Smell gas?
  • Electricity outages
  • Contact us
  • Translate

Smell gas?

Smell rotten eggs?
It could be a natural gas leak.

Stop what you’re doing.
Go outside first, then call us or 911.

1-800-663-9911

Learn more

Electricity outages

Power outage?
Electrical emergency?

If you see downed power lines, stay at least 10 metres away and call us or 911.

1-866-436-7847

See outage map
  • Account Online
  • My profile
  • My rebates
  • Log out
Account login
  • Account Online
  • My profile
  • My rebates
  • Accounts & billing
    • Open, close or move your account
    • Payment options
    • Billing and rates
    • Meters and meter readings
    • Protecting yourself from scams and fraud
    • Unclaimed funds
    • Taking care of someone else's account
    • Billing support for customers affected by wildfires
  • Services
    • Open, close or move your account
    • Natural gas services
    • Electricity services
    • Commercial and industrial services
    • Sustainable energy options
    • Low-carbon transportation
    • Liquefied natural gas
  • Rebates & energy savings
    • Rebates and offers
    • Saving energy in your home
    • Saving energy in your business
    • Saving energy for non-profit organizations
    • Air conditioning offer for FortisBC electricity customers
    • Your house as a system: a holistic approach to energy-efficiency
    • Pilot programs - test new technologies and get incentives
  • Build & renovate
    • Builders and developers
    • Find a contractor
    • Join the Trade Ally Network
    • Find a commercial equipment supplier
    • Pipeline and right of way permits
    • Energy solutions managers
    • Building new homes to higher steps of the BC Energy Step Code 
  • Safety & outages
    • Click or call before you dig
    • Natural gas safety
    • Electricity safety
    • Meter safety
    • Preparing for emergencies
    • Energy theft
    • Kids' safety corner
    • First responders safety awareness
    • Trees and shrubs near our systems 
  • In your community
    • Investing in community
    • Working in your neighbourhood
    • Indigenous relationships and Reconciliation
    • Learning resources for students
    • Energy efficiency, conservation and climate action resource catalogue
    • Municipal builder event funding
    • Our online community: MyVoice
    • Kootenay Lake level monitoring
  • News & events
    • Stories
    • Media centre
    • Current promotions
    • Community events and exhibits
    • Subscribe to FortisBC news
  • About us
    • Facilities, operations and energy information
    • Corporate information
    • Climate leadership
    • Projects and planning
    • Work with us: contractors and vendors
  • Account Online
  • My profile
  • My rebates
  • Log out
Account login
  • Account Online
  • My profile
  • My rebates

Quick links

  • Smell gas?
  • Electricity outages
  • Contact us
  • Translate
  • Accounts & billing
    • Open, close or move your account
      • Manage your online account
      • Security deposits
      • My energy use
    • Payment options
      • Ways to pay your bill
        • Pre-authorized Payment Plan
        • Pay by credit card
        • Pay by mail or drop box
      • Equal Payment Plan
      • Paperless bills
        • Yes, sign me up for paperless billing!
        • Terms and Conditions – Switching to FortisBC paperless billing
    • Billing and rates
      • Understanding your natural gas bill
        • How to read your natural gas bill
        • Is your gas bill high?
        • Managing your natural gas use
      • Understanding your electricity bill
        • How to read your electricity bill
        • Managing your electricity use
          • Electricity calculator
        • Is your electricity bill high?
        • Electricity fees
        • B.C. Electricity Affordability Credit 
      • Natural gas rates
        • Residential natural gas rates
        • Business natural gas rates
        • Transportation natural gas rates
        • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
        • FortisBC Energy Inc. gas tariff: Fort Nelson
      • Electricity rates
        • Residential electricity rates
        • Business electricity rates
        • FortisBC's Electric Tariff
      • Your new FortisBC bill is here   
    • Meters and meter readings
      • How to read your natural gas meter
      • How to read your electricity meter
        • Security and safety
        • Radio-off option for advanced meters
      • Meter exchanges
      • Breaker testing
    • Protecting yourself from scams and fraud
    • Unclaimed funds
      • Requesting unclaimed funds
    • Taking care of someone else's account
    • Billing support for customers affected by wildfires
  • Services
    • Open, close or move your account
      • Security deposits
    • Natural gas services
      • Getting gas: it’s easier than you think
        • Request a natural gas line
      • Move or remove a natural gas line
      • Upgrade your natural gas service
      • Customer Choice: buying from natural gas marketers
        • FortisBC or gas marketer: what’s the difference?
        • Independent natural gas marketers in BC
        • Before speaking to a natural gas salesperson
        • Compare FortisBC natural gas rates with gas marketers’ rates
        • Signing a contract with a natural gas marketer
        • Your Customer Choice natural gas bill
        • Gas marketer complaints and contract disputes
          • Guide to logging an online contract dispute
          • Submitting supporting or rebuttal evidence for your contract dispute
      • Gas heating systems and appliances
        • Forced-air furnaces
        • Hydronic heating systems
        • Room heaters and wall furnaces
        • Water heating
        • Cooking appliances
        • Clothing dryers
        • Indoor fireplaces
        • Barbecues
        • Patio heaters
        • Pool heaters
        • Outdoor fireplaces and fire pits
        • Standby and portable home generators
      • Upgrade to natural gas
        • Connect to natural gas: space and water heating rebates
        • Natural gas wall furnace rebate
        • Fuel cost comparison
      • Peak Plan Program
    • Electricity services
      • Request or change your electricity service
        • Online electricity service request form
      • Yard light installation and repair
      • Generating your own electricity
        • Net Metering Program
          • Understanding your net metering electricity bill
        • Independent Power Producers
      • Power Hours Rewards Program
    • Commercial and industrial services
      • Account managers for commercial, industrial and business customers
      • Measurement services
        • About measurement services
        • Meter testing, maintenance and repair
        • Other measurement services
        • Measurement events and training
        • Measurement industry websites, publications and papers
      • Industrial electricity interconnection
      • Transportation services: buying from a transportation gas marketer
        • Transportation gas marketers in BC
        • Your Transportation Agreement
          • Understanding your bill
        • Transportation service terms and definitions
      • FortisBC or transportation gas marketer: what’s the difference?
      • Resources for gas marketers
        • Customer Choice gas marketer resources
        • Transportation gas marketer resources
          • Web Information Nomination System
          • Elapsed Pro Rata Scheduled Quantity (EPSQ) Calculator
          • Bulletin board archive
      • Energy-efficiency tools for natural gas business customers
      • Natural gas for power generation
      • Natural gas price, market and curtailment information
    • Sustainable energy options
      • Renewable Natural Gas
        • So, what is Renewable Natural Gas anyway?
        • Sign up for Renewable Natural Gas
        • How much does Renewable Natural Gas cost?
        • About Renewable Natural Gas delivery 
        • Environmental benefits of Renewable Natural Gas
        • Renewable Natural Gas for business customers 
        • Meet our Renewable Natural Gas suppliers
        • Become a Renewable Natural Gas supplier
      • Electric vehicle charging
        • Charging your electric vehicle at home
        • Installing networked electric vehicle charging stations
        • Public electric vehicle charging stations in BC
        • EV Charger Incentive Program for multi-unit residential buildings and workplaces
      • Carbon Capture Pilot Program
      • Hydrogen gas 
    • Low-carbon transportation
      • Benefits of natural gas-fuelled vehicles
        • CNG vs. LNG: how to choose your natural gas fuel type
        • Fuelling with RNG
        • Fuel cost calculator
      • Natural gas fuelling stations in BC
        • Fuelling station design and construction services
      • Reference guide for dealerships
        • Technology and industry resources
      • LNG for mining vehicles
      • Natural gas vehicle incentives
    • Liquefied natural gas
  • Rebates & energy savings
    • Rebates and offers
    • Saving energy in your home
      • Energy-saving tips and how-to videos
      • Free energy-saving upgrades
      • Home energy calculator
      • Your home heating and energy use
      • Empower Me
    • Saving energy in your business
      • Energy-saving tips for business
    • Saving energy for non-profit organizations
    • Air conditioning offer for FortisBC electricity customers
    • Your house as a system: a holistic approach to energy-efficiency
    • Pilot programs - test new technologies and get incentives
      • Pilot program successes
      • Are you a manufacturer of an innovative technology?
      • Residential Hybrid Heating Early Adopter Program   
      • Deep Energy Retrofit Pilot Program
  • Build & renovate
    • Builders and developers
      • Connect your project to gas
        • Standards and guidelines for getting connected
        • Pre-piping for gas
        • Gas metering for multi-unit residential buildings
        • Gas space heating systems for your development
        • Gas water heaters for your development
        • Gas metering for secondary suites
        • Natural Gas Customer Design Build Program
      • Connect your project to electricity
        • Underground conduit system inspection request form
        • Electric Customer Design Build Program
        • Electrical design process
      • Rebate cheque lookup
      • Renewable Natural Gas for buildings and developments
    • Find a contractor
      • Licensed natural gas contractors
      • Licensed electrical contractors
      • About contractors in our directory
      • Tips for hiring a contractor
    • Join the Trade Ally Network
      • Trade Ally Network resource centre
      • Heat load calculation requirements and mobile commissioning app
    • Find a commercial equipment supplier
      • Electrical equipment supplier
      • Natural gas equipment supplier
    • Pipeline and right of way permits
      • Applying for a right of way permit
        • Pipeline and/or right of way works application
    • Energy solutions managers
    • Building new homes to higher steps of the BC Energy Step Code 
  • Safety & outages
    • Click or call before you dig
      • Digging safety for homeowners
      • Digging safety for contractors
    • Natural gas safety
      • Gas leaks and odour
      • Appliance maintenance and safety
      • Call before you clear
      • Carbon monoxide safety
      • Propane safety
      • Gas line maintenance
    • Electricity safety
      • Safety around dams
      • Power line safety
      • Electricity accidents
      • Electricity safety on the farm
      • Padmounted transformers
    • Meter safety
    • Preparing for emergencies
      • Wildfires and evacuations
      • Floods
      • Earthquakes
      • Power outages
    • Energy theft
    • Kids' safety corner
    • First responders safety awareness
    • Trees and shrubs near our systems 
      • Safe planting near utility equipment
      • Tree clearing for power line and gas line maintenance program
  • In your community
    • Investing in community
      • Community Investment Program
      • Community Giving Days 
      • Employee giving
      • Residential Energy Efficiency Works (REnEW)
    • Working in your neighbourhood
      • How we do visual gas line inspections
    • Indigenous relationships and Reconciliation
      • Business development with Indigenous partners
      • Respecting Indigenous cultures and communities
      • Training, education and careers
      • Partnering for energy efficiency in Indigenous communities
        • Rebate programs for homes in your community
        • Rebate programs for community buildings
      • Our commitment to Reconciliation
      • Our Statement of Indigenous Principles
      • First Nation communities we serve
    • Learning resources for students
    • Energy efficiency, conservation and climate action resource catalogue
      • Digital resources and links
    • Municipal builder event funding
    • Our online community: MyVoice
      • MyVoice terms and conditions
    • Kootenay Lake level monitoring
  • News & events
    • Stories
    • Media centre
    • Current promotions
      • Upgrade your home and save big with our energy-efficiency rebates 
      • Discover easy tips to help you save energy and money
    • Community events and exhibits
    • Subscribe to FortisBC news
  • About us
    • Facilities, operations and energy information
      • Natural gas facts
      • Gigajoules: how natural gas is measured
      • FortisBC Huntingdon Inc. (HIPCO) natural gas facilities
      • Electricity facilities and operations
      • Power on! Electricity every day
    • Corporate information
      • FortisBC executive leadership
      • FortisBC board of directors
      • Our service areas
      • Investor centre
      • Regulatory affairs
        • Our gas utility
          • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
          • FortisBC Energy Inc. gas tariff: Fort Nelson
          • Gas BCUC submissions
            • FortisBC Energy Inc. gas submissions
              • Code of conduct and transfer pricing policy
                • FEI all-inclusive code of conduct and transfer pricing policy
                • FEI code of conduct and transfer pricing policy for ARBNNM
                • FEI Updated Code of Conduct and Transfer Pricing Policy
              • Commodity unbundling and Customer Choice applications
                • 2022 Customer Choice Annual General Meeting
                • 2021 Customer Choice Annual General Meeting
                • 2020 Customer Choice Annual General Meeting
                • 2019 Customer Choice Annual General Meeting
                • 2018 Customer Choice Annual General Meeting
                • 2016 Customer Choice annual general meeting
                • 2016 Customer Choice program cost recovery application
                • 2014 Customer Choice annual general meeting
                • 2013 Customer Choice annual general meeting
                • 2012 Customer Choice annual report
                • 2010 Program summary
                • 2009 Program summary
                • 2008 Post implementation report and applications
                • 2006 CPCN application for commodity unbundling for residential customers
                • 2005 Post implementation review of the commercial unbundling program
                • 2004 Commodity unbundling and customer choice application
              • Conservation, Demand Side and Energy Management
                • 2021 Demand Side Management Expenditures Request for Budget Transfer 
                • 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
                • 2021-2022 DSM Updated Expenditures Plan
                • 2019-2022 DSM Expenditures Plan
                • Annual DSM reports
                • Energy efficiency and conservation program filings (2008)
                • NGV incentive review (2011)
                • 2023 DSM Expenditures Plan
                • 2024-27 DSM Expenditures Plan
              • CPCNs and Projects
                • Advanced Metering Infrastructure Project CPCN
                • Advanced Metering Infrastructure Radio-off Meter Option
                • Fraser River south arm crossing upgrade CPCN
                • Huntingdon station bypass CPCN
                • Inland Gas Upgrades CPCN
                • Kootenay River Crossing (Shoreacres) upgrade CPCN
                • Lochburn vacant land sale
                • FEI Lower Mainland IP system upgrade CPCN
                • FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
                • City of Coquitlam Reconsideration and Variance of Order G-80-19
                • Mt. Hayes LNG Storage Facility
                • Okanagan Capacity Upgrades CPCN
                  • Okanagan Capacity Mitigation Project CPCN
                • Pattullo Gas Line Replacement CPCN
                • SCP - IPC transactions
                • Technology and Information Systems
                  • 2015 FEI Remove data location restriction
                  • 2018 Application to Exempt Employee Information from 2015 Data Order
                  • Distribution mobile solution CPCN
                • Tilbury LNG
                  • Tilbury LNG Storage Expansion Project CPCN
                  • Tilbury property purchase CPCN
                • Transmission Integrity Management Capabilities (TIMC) Project
                  • Coastal Transmission System (CTS)
                  • Interior Transmission System
                • Vancouver low pressure system CPCN
                • Regional Gas Supply Diversity (RGSD)
                  • RGSD Development Account Application
                    • RGSD Development Account
                    • Progress Reports
              • Customer care
                • FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment
                • Customer Care 2009 Application
                • Disposition of Prince George Customer Service Facility
              • Gas cost filings
              • Gas energy supply
                • Balancing gas charge reconsideration of order G-187-14
                • Balancing gas charge
                • Price risk management (PRM)
                  • 2011-2014 Price Risk Management (PRM) Plan
                  • 2014 Price Risk Management (PRM) Review Report
                  • 2015 Price Risk Management (PRM) Application
                  • 2017 Price Risk Management Annual Report
                  • 2017 Price Risk Management Plan
                • Transportation Service Report
                • Gas Supply Mitigation Incentive Program
                  • FEI GSMIP 2022-2025 Extension
              • Natural gas for transportation (NGT)
                • Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
                • Application for rate treatment of expenditures under the GGRR and prudency review of incentives
                • Application for Revised/Renewal Rates for Langford CNG Station
                • BFI compressed natural gas (CNG) refueling station CPCN application
                • CNG and LNG service for vehicles
                • GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
                • Rate Schedule 46
                  • 2021 Rates
                  • 2020 Rates
                  • 2019 Commodity and Tariff Changes
                • Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
                • Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
              • Operating Agreements
                • City of Armstrong Operating Agreement
                • FEI and City of Castlegar Application for an Operating Agreement
                • FEI Application for Approval of Operating Agreement with the City of Enderby
                • City of Kamloops Operating Agreement
                • FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
                • City of Nelson Operating Agreement
                • City of Prince George Operating Agreement
                • Town of Spallumcheen Operating Agreement
                • City of Surrey Operating Agreement
                • City of Trail Operating Agreement
                • City of Vernon Operating Agreement
                • City of Williams Lake Operating Agreement
                • City of Quesnel Operating Agreement
                • City of Penticton Operating Agreement
                • District of Summerland Operating Agreement
                • City of Merritt Operating Agreement
                • City of Salmon Arm Operating Agreement
              • Rate Design and Common Rates Applications
                • 2016 FEI rate design application
                • 2014 FEU common delivery rates methodology application
                • ​2013 FEU reconsideration and variance application of G-26-13
                • 2012 FEU common rates, amalgamation and rate design application
                • 2001 Terasen Gas rate design application
                • 1996 BC Gas rate design application
                • 1993 BC Gas rate design application phase B
                • 1991 BC Gas rate design application phase A
                • 2022 FEI and VIGJV Transportation Service Agreement 5-year Extension to November 1, 2027
                • 2023 FEI Cost of Service Allocation (COSA) Study and Revenue Rebalancing Application
              • Renewable Gas
                • 2010 Biomethane Program Application
                • 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
                • 2013 Third-party suppliers regulatory process
                • 2015 Biomethane Energy recovery charge (BERC) rate methodology application
                • 2015 Biomethane purchase agreement with City of Surrey
                • 2018 City of Vancouver Biogas Purchase Agreement
                • 2019 Tidal Energy Biomethane Purchase Agreement
                • 2020 Faromor CNG Corporation Biomethane Purchase Agreement
                • 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
                • 2020 REN International Corp. Biomethane Purchase Agreement
                • 2020 Dicklands Farms Biomethane Purchase Agreement
                • 2020 Bradam Canada Inc. Biomethane Purchase Agreement
                • 2020 Tidal Energy Biomethane Purchase Agreement
                • 2020 Lethbridge Biogas Biomethane Purchase Agreement
                • 2020 Quadrogen Biomethane Purchase Agreement
                • 2020 EPCOR Biomethane Purchase Agreement
                • 2020 Walker Biomethane Purchase Agreement
                • 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
                • 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
                • 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
                • 2021 Capital Regional District Biomethane Purchase Agreement
                • 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
                • 2021 Assai Biomethane Purchase Agreement
                • 2021 Net Zero Biomethane Purchase Agreement
                • 2021 Evergreen Biomethane Purchase Agreement
                • 2021 GrowTec Biomethane Purchase Agreement
                • 2021 Tidal Rockford Biomethane Purchase Agreement
                • 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
                • 2021 Delta Biomethane Purchase Agreement
                • 2022 Archaea Biomethane Purchase Agreement
                • 2022 Linden Biomethane Purchase Agreement
                • BCUC Inquiry into the Acquisition of Renewable Natural Gas by Public Utilities in BC
                • 2022 Rimrock Biomethane Purchase Agreement
                • 2022 Fraser Valley Biogas Biomethane Purchase Agreement
                • 2023 American Organics
                • 2022 Lacombe Biomethane Purchase Agreement
              • Resource plans for natural gas
                • 2022 Long Term Gas Resource Plan
                • 2017 Resource plan for natural gas
                • 2014 Resource plan for natural gas
                • 2010 Resource plan for natural gas
                • 2008 Resource plan for natural gas
                • 2006 Resource plan for natural gas
                • 2004 Resource plan for natural gas
              • ROE and capital structure application
                • 2022 BCUC Generic Cost of Capital
                • 2015 ROE and capital structure application for 2016
                • 2012 ROE and BCUC generic cost of capital proceeding
                • 2009 ROE and capital structure application
                • 2005​ ROE and capital structure application
              • Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
                • 2021 Annual Review for 2022 Delivery Rates
                • 2020 Annual Review for 2020 and 2021 Delivery Rates
                • 2020-2024 Multi-Year Rate Plan (FEI and FBC)
                • 2018 Annual Review of 2019 Rates
                • 2017 Annual review of 2018 rates
                • 2016 Annual review of 2017 rates
                • 2016 Depreciation and net salvage rate changes
                • 2015 Annual review of 2016 rates
                • 2015 Annual review of 2015 rates
                • 2014-2018 Performance based rate plan
                • 2012-2013 Revenue requirements applications
                • 2010-2011 Revenue requirements application
                • 2008 Annual review of 2009 rates
                • 2007 Annual review of 2008 rates
                • 2006 Annual review of 2007 rates
                • 2005 Annual review of 2006 rates
                • 2004 Annual review of 2005 rates
                • 2004-2009 Performance based rate plan
                • 2003 Annual review of 2004 rates
                • 2022 Annual Review for 2023 Delivery Rates
                • 2023 Annual Review for 2024 Delivery Rates
                • 2025-2027 Rate Setting Framework (FEI and FBC)
              • System extension and customer connection policies
                • 2015 System extension application
                • 2007 System extension and customer connection policies
                • 2018 Application for Change to System Extension Fund Pilot Program
                • 2020 System extension application
            • Fort Nelson gas submissions
              • Fort Nelson gas cost filings
              • Fort Nelson revenue requirements
              • Muskwa River pipeline crossing CPCN application
              • 2016 rate design application
              • 2019-2020 Revenue Requirements Application
              • 2004 Revenue Requirements Application
              • 2008 Revenue Requirements Application
              • 2009 Revenue Requirements Application
              • 2010 Revenue Requirements Application
              • 2011 Revenue Requirements Application
              • 2014 Revenue Requirements Application
              • 2015-2016 Revenue Requirements Application
              • 2017-2018 Revenue Requirements Application
            • Revelstoke gas submissions
              • Revelstoke gas cost filings
              • Revelstoke Propane Portfolio Cost Amalgamation Application
        • Our electricity utility
          • FortisBC's Electric Tariff
          • Electric BCUC submissions
            • Capital expenditure and system development plan
              • 2011 Capital expenditure plan
              • 2009-2010 Capital expenditure plan
            • Certificate of public convenience and necessity applications
              • Advanced metering infrastructure (AMI)
                • 2012 Advanced metering infrastructure (AMI) project
                • 2007 Advanced metering infrastructure (AMI) Project
              • Benvoulin substation project
              • Cooper conductor replacement (CCR) project
              • Corra Linn spillgates replacement project
              • Distribution substation automation project
              • Grand Forks Terminal Station Reliability CPCN Project
              • Kootenay operations centre CPCN project
              • Naramata substation project
              • Okanagan transmission reinforcement project
              • Kelowna Bulk Transformer Addition CPCN Project
              • A.S. Mawdsley Terminal Station Project
              • Fruitvale Substation Project
            • Code of conduct and transfer pricing policy
              • 2009 Revision
            • Demand side management
              • 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
              • 2019-2022 DSM Expenditures Plan
              • 2018 Demand side management expenditures application
              • 2017 Demand side management expenditures application
              • 2015-2016 Demand side management expenditures application
              • Demand side management reports
              • 2023-2027 DSM Expenditures Plan
            • Electric vehicle charging stations
              • Deferral Account for Electric Vehicle Workplace and Fleet Charging Funding
              • Electric vehicle DCFC service rate application
              • Electric vehicle energy-based DCFC service rate application
              • Electric vehicle DCFC energy-based rate application
            • Electricity rates
            • Net metering tariff
              • 2017 Net metering tariff reconsideration application
              • 2016 Net metering tariff update application
              • 2009 Net metering tariff application
            • Rate design applications
              • 2017 rate design
              • 2009 Rate design
            • Rate schedule 50 street lighting tariff
              • 2015 RS50 street lighting tariff application
              • 2017 RS50 street lighting tariff update application – type III
            • Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
              • 2011 Application
            • Resource plans for electricity
              • 2021 Long-Term Electric Resource Plan and Long-Term Demand-Side Management Plan
              • 2016 Long term electric resource plan
            • Revenue requirements applications
              • 2021 Annual Review for 2022 Rates
              • 2020 Annual Review for 2020 and 2021 Rates
              • 2018 Annual Review of 2019 Rates
              • 2017 Annual review for 2018 rates
              • 2016 Annual review for 2017 rates
              • 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
              • 2015 Annual review for 2016 rates
              • 2015 Annual review for 2015 rates
              • 2014-2018 Multi-year performance based ratemaking plan
              • 2012-2013 revenue requirements application and integrated system plan
              • 2011 Revenue requirement
              • 2010 Revenue requirements
              • 2022 Annual Review for 2023 Rates
              • 2023 Annual Review for 2024 Rates
            • Self-generation policy
              • Self-generation policy stage 1 application
              • Self-generation policy stage II application
            • Solar
              • Ellison community solar pilot project application
            • Rate Schedule 38 Large Commercial Interruptible Tariff Application
            • Princeton Office Properties Disposition Application
          • Electricity rate design
      • Safety and Environmental Policy
      • Natural gas and electricity system safety
        • Natural gas pipeline safety
        • Electricity system safety
        • How we prepare for emergencies
    • Climate leadership
      • Sustainability
        • Our progress towards a lower-carbon energy future
      • Environmental protection
        • Osprey Nest Management Program
      • Clean Growth Innovation Fund
      • Climate Action Partners Program
      • Providing renewable and low-carbon energy 
    • Projects and planning
      • Resource planning 
        • Gas resource planning
          • Gas planning and engagement
        • Electricity resource planning
          • Electricity planning and engagement
      • Energy projects 
        • Current large-scale natural gas projects
          • Advanced gas meters
            • Gas AMI Project – frequently asked questions 
        • Current electricity projects
          • Upper Bonnington Refurbishment Project
            • Upper Bonnington Refurbishment Project photo gallery
          • Request for Expressions of Interest for new power 
    • Work with us: contractors and vendors
Natural gas
1-888-224-2710
Monday-Friday
7 a.m. to 8 p.m.

Electricity
1-866-436-7847
Monday-Friday
7 a.m. to 7 p.m.

 

Media line
1-855-FBC-NEWS or 1-855-322-6397
Careers
Contact us

FortisBC Liquefied natural gas 

FortisBC Alternative Energy Services  

Talking Energy - FortisBC's projects  

Sustainability Report

Our website uses cookies to help us create and deliver a more personalized experience for you. Read about the ways we use cookies and our commitment to protecting your privacy.
Link to Facebook Link to Instagram Link to LinkedIn Link to Threads Link to YouTube Link to Twitter

Privacy policy

Terms of use

Site map

© 2024 FortisBC. All rights reserved.