Your new FortisBC bill is here   

Inspired by customers just like you, your newly designed natural gas or electricity bill is ready! Important information is easy to find and understand, while new energy-saving tips, rebates and usage data can help you make more informed energy choices for your home or business.

What you’ll find

We listened to 1,400 energy customers including homeowners, renters, small and large business owners and others, to find out what they wanted on their energy bill. A simpler design, easy-to-find information, and more data and tips to help save energy or as one customer explained: "help me do what I want as simply and as fast as possible."

Your new bill clearly shows all the relevant information that matters to you the most with less technical language and more visually friendly infographics. You’ll also be able to make more informed energy choices with some of the new features and other information you’ll see including:

  • energy use data that’s specific to your usage, such as how much gas or electricity you used compared to your last bill and previous year
  • energy-saving tips on how to help improve energy efficiency and reduce your energy use and energy costs in your home or business
  • valuable information about services and products like Renewable Natural Gas1 and rebates for heating systems and appliances

See a sample bill:

Check your spam folder: if you’re signed up for paperless billing, please remember to check your spam or junk email folder regularly as legitimate emails can get sent to these folders once in a while.

1Renewable Natural Gas (also called RNG or biomethane) is produced in a different manner than conventional natural gas. It is derived from biogas, which is produced from decomposing organic waste from landfills, agricultural waste and wastewater from treatment facilities. The biogas is captured and cleaned to create RNG. When RNG is added to North America’s natural gas system, it mixes with conventional natural gas. This means we’re unable to direct RNG to a specific customer. But the more RNG is added to the gas system, the less conventional natural gas is needed, thereby reducing the use of fossil fuels and overall greenhouse gas emissions.