Stories
Viewing stories about: Customer service
Stories
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Natural gas rates and your bill
Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019
Door to door and digital scams: How to protect yourself
Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
Wondering how electric rates are set? We’re here to help.
FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018
7 things to know about how we restore your service after a forest fire
If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Natural gas rates and your bill
Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019
Door to door and digital scams: How to protect yourself
Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
Wondering how electric rates are set? We’re here to help.
FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018
7 things to know about how we restore your service after a forest fire
If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017