Billing support for customers affected by wildfires

Last summer's wildfires across the province have impacted families and businesses. We’re here to help by supporting our customers that need it the most.

Bill credit for customers under evacuation order

We always look to ensure customers are billed fairly for their energy use. Given that many customers were forced from their homes or businesses due to evacuation orders, we will provide a bill credit for customers who have been under evacuation order for more than five days to cover energy used at their home or business during this time. The credit will apply to both gas and electric services for all qualifying residential customers, as well as small and large commercial customers.

To make the billing relief process simple, we will automatically apply the credit by cross-referencing billing data with evacuation information from municipalities, First Nations band councils, the Province and our operations team.

Depending on the timing of the evacuation, billing cycles and the volume of customers impacted, these credits may take several months to appear on your bill.

We’ve also paused collection-related activities and are waiving late payment charges that may have otherwise occurred during the evacuation period.

Answering your questions

Keeping you informed

We’re committed to responding to the needs of our customers and employees and keeping you informed. Our contact centres are available to serve you, and we’ll post updates on our website and social media feeds.