Service alert

Relights underway for around 250 gas customers affected by the gas service outage in Lake Country.

April 19, 2026 at 4:50 p.m.

Relights are underway, the last stage in the process of safely restoring gas service. Initially, the outage impacted around 6,200 customers in Lake Country and North Kelowna. As of 4 p.m. on April 19, we’ve completed relights for more than 5,950 customers. Crews will continue to make progress tonight to restore service to the remaining 250 customers. Crews will continue with relights until about 10 p.m. this evening. They will return back at 7 a.m. tomorrow to complete any remaining relights and respond to any calls from customers requesting a return visit to relight appliances.

We apologize for the inconvenience and appreciate our customers’ patience as this work continues.

Restoring gas service requires several steps that must be completed carefully to ensure safety. Technicians must visit each property twice to complete the restoration process. We have around 60 staff working on the ground supporting this effort, including crew members from across the province.

All gas meter shut‑offs in the affected area are now complete. FortisBC technicians are now returning to homes and businesses to turn gas back on at the meter and relight appliances.

When a technician arrives, if you are home, they will turn your gas back on at the meter and relight your appliances for you. If you are not home, a door tag will be left with instructions on how to request a return visit. For safety reasons, customers should not turn on their gas meter or relight appliances. A technician will come to your home and safely complete this work.

Relights will continue through the weekend, and timing will vary depending on when a technician can access your property.

Safety reminders

Public safety remains a top priority. While customers are without gas service, it’s important to be mindful of safe alternatives. Never use outdoor equipment indoors, including natural gas or propane heating systems. For important safety information, visit fortisbc.com/safety.

If anyone smells rotten eggs or hears the sound of escaping gas inside their home, they should stop what they are doing, go outside and call 9‑1‑1 or FortisBC’s 24‑hour emergency line at 1‑800‑663‑9911.

Thank you

FortisBC would like to thank customers for their patience as we work to repair and restore service. Area residents with questions can contact FortisBC at 1-877-711-8877.